Help And Faqs
Order Online
Ordering Items
Making a purchase could not be easier. Just browse the store, and add any items that you wish to buy into the shopping cart.
After you have finished your selection, click on your ‘shopping cart’ and then ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Please note: We currently ship to UK Mainland only (this excludes all Isles, Northern Ireland and Scottish Highlands).
To find a stockist near you or if you need any information please get in touch via our Contact Us page. Alternatively, to speak to one of our team, please call us on 01643 703815
Can I order and collect instore
We don’t offer a click and collect option at this time however for local purchases in the West Somerset area we do hold stock at our shop.
If you would like to check what we have available please contact us on 01643 703815
The Pet Centre
33-35 Alcombe road
Minehead
Somerset
TA24 6BADo I need an account?
You do not need an account to place an order with us however you will not be able to check previous orders or update your delivery details directly without one.
Can I buy over the phone?
If you would like to place an order over the phone you can do so by calling on the following number: 01643 703815
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Payment can be made via the website using either Paypal or stripe for credit/debit card orders. We do accept payment via telephone using the following number: 01643 703815
When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. We do not hold any payment details and these are processed only via the payment gateway used.
What payment methods do you accept?
Payment can be made via the website using either Paypal or stripe for credit/debit card orders. We do accept payment via telephone using the following number: 01643 703815
Shipping and Delivery
What's your cancellation and refund policy?
If you would like to cancel your order please use our Contact Us form stating your order number and address details. Refunds should be issued within 3 working days.
What delivery options are there?
Please kindly note that we do say to normally allow 3-5 working days* (Monday – Friday) after you have placed you order to get your products picked and prepared before they are dispatched. *Dispatch may take slightly longer during bank holiday, peak or promotional periods. You will receive a confirmation email and tracking updates as soon as your order in on it’s way to you.
For questions regarding your delivery or order please call: 01643 703815 or use or contact form.
Items are shipped via courier (Usually DPD) within 24hrs with an estimated delivery time of 1-2 days.
For orders under £40 delivery is £4.95. For orders over £40 delivery is free.
We will normally despatch your order to you within 5 working days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If you would like to cancel your order prior to dispatch please use our Contact Us form stating your order number and address details. Refunds should be issued within 3 working days.
Gift Cards and Promotions
Do you sell discount coupons?
Time limits for promotions will be advised at the time of purchase or in the documentation supplied
How do I use a discount coupon?
If you have a promo coupon or a gift card follow the steps below to apply it to your order.
1. Add items to your cart and proceed through the checkout steps.
2. When you reach the Payment Options page, copy/paste your code in the box underneath Enter Promo or Gift Code. Codes are case sensitive and should not have spaces before or after them.
3. Click Apply Code.
4. Your Order Summary on the top right of the page should now reflect your savings amount. Click Continue to continue your purchase.
Not working? Try these tips for troubleshooting:
Codes are case sensitive and most discount codes are in ALL CAPS.
For further details, please be sure to read the terms and conditions of the promotion.If the code specifies you must buy a certain number of items, or spend a minimum amount, be sure that your order meets those requirements or else the code will not work.
Is there a time limit on promotions?
Time limits for promotions will be advised at the time of purchase or in the documentation supplied
Our Product FAQs and Advice
Is Grain Free Dog Food Good For Dogs?
A grain free diet is simply one that does not contain any grains. Grains are a basic source of complex carbohydrates which have formed a part of our human diet. Most Dogs can eat grains without any issues within their daily diet however some struggle to digest these much as many humans do.
Grain free dog foods play an important role for dogs who have grain intolerances and those that use high quality, natural ingredients offer additional choice as every dog is different and has their own preferences. A grain-free dog food that is packed with high-quality ingredients can work wonders for your dogs digestion.
Why Choose Supremely Moorish Superfood Dog Food?
The Superfood 65 range includes a selection of recipes with the finest freshly prepared raw meat gently cooked to protect the valuable protein, plus a blend of nutritiously beneficial Superfoods and High Animal Content – 65% Total
Using our unique Freshtrusion TM process we have created a recipe that boasts a minimum 35% freshly prepared protein.
What are superfoods for dogs?
Below are the list of the superfoods you will find in our Supremely Moorish Superfood Dog Food
Carrot: Source of Vitamin A to help maintain healthy vision.
Green Beans: Source of Iron to help support normal functions of the circulatory system.
Cauliflower: Source of Vitamin B9 which is important for amino acid and nucleotide metabolism.
Tomato: Source of dietary fibre to help normalise the gastrointestinal transit time.
Courgette: Source of Vitamin B3 an important cofactor in carbohydrate, protein and fat metabolism.
Dill: Source of Vitamin C which has an essential role in collagen synthesis important to help maintain healthy bones.
Spinach: Source of Iron to help support normal functions of the circulatory system.
Fennel: A good source of Calcium which helps maintain healthy bones and teeth.
Asparagus: Source of Folate to help support cellular growth and maturation.
Parsnip: Source of Vitamin B3 essential for energy metabolism – important for exercising and playing.
Beetroot: Source of dietary fibre to help normalise the gastrointestinal transit time.
Orange: A good source of Vitamin C known for its antioxidant properties which may help support the immune system.
Pumpkin: Source of Vitamin A to help maintain healthy vision.Can Going Grain Free Help My Dog?
Dogs that suffer from conditions such as inflammatory bowel disease, skin diseases, allergies, wind, constipation, diarrhoea, lack of appetite, lack of energy and many chronic health complaints may may be helped by cutting out grains. As it can make your pet feel better and healthier it can also assist with weight loss as they will be more able and willing to run around and exercise.
There is also a growing amount of research to suggest that dogs with sensitive digestions can do well on a grain free diet. Once your vet has ruled out any medical complaint that requires treatment, following a grain free diet may, over a few weeks, make improvements to your dog’s overall state of health – especially to their digestion.
What is the Difference Between Working Dog Food and Normal Dog Food?
The difference between working dog food and normal dog food is often just that working dog food is VAT free. There can also be differences in the feeding guides for the amount of food you should give a pet due to the activity and energy that is used during a working dogs day. 15KG bags can often be labelled as ‘working dog food’ for VAT purposes and not for their nutritional benefits.
At Moorishly our recipes stay the same whatever the size of the bag. Our grain free dog foods offer a range of high protein high quality dog foods with varying fat content which are all listed in our details for each food on the website.
All working dog food is available with free UK delivery
What is the difference Between Gluten free and Grain free Dog food?
Grain free dog food arrived from the gluten-free trend in human food. Many believe like humans grain can cause allergies for dogs however the evidence for this is small. The difference between gluten-free and grain-free pet foods is that gluten is the protein that is found in specific types of grain, such as wheat, barley and rye.
Gluten free food is free of these proteins but not all grain contain gluten. This means that gluten free dog food may or may not be grain free, while grain free dog food will always be gluten free.
Is Grain free dog food better for weight loss?
Although some dogs are more prone to putting on weight than others, weight gain is only possible when the number of calories going in is greater than the amount being used by the dog. Therefore, to stop weight gain, or achieve weight loss, your dog has two options: to eat fewer calories or to burn more – or ideally, both.
We offer a range of grain free dog foods specifically designed for lighter diets or for senior dogs who may not be so active as they used to which means keeping weight off can be difficult for them. We also supply feeding guides to help ensure your pet is fed the recommended daily amount.
How do I change to Grain Free Dog food?
For a successful diet change, we recommend following the feeding pattern below.
The daily feeding amount should be split into two equal amounts and the proportions of new food increased over the first week as illustrated.
TOP TIPS: For those dogs who do not make eating a priority, here are some additional points:
– Reduce the number of tit-bits given during the introductory period
– If your dog has been used to eating wet food, moisten with warm water.DAY 1-2: 75% Original Diet – 25% New Food
DAY 3-4: 50% Original Diet – 50% New Food
DAY 5-6: 25% Original Diet – 75% New Food
DAY 7: 100% New Food